TL; MEDICAL PROFESSIONAL: Sony might have been going through pretty smug as it watched rivals Nintendo and Microsoft hit from lawsuits over their controllers’ moving issues, but the company is now in front of similar problems with some of its PlayStation five DualSense units—and getting them repaired certainly the easiest process.
The DualSense is usually singled out as one of the PlayStation 5’s most significant elements, but some users have branded their controllers are displaying drift—analog sticks detecting phantom inputs. It makes the likes of platformers and first-person first person shooters almost unplayable.
One PS5 owner wrote on Reddit that the drift disorder began less than ten days subsequently after receiving the console. They tried everything to fix it, including turning Bluetooth off and on, power cycling the console, resetting the controller, and charging the following overnight. But nothing worked.
Another Redditor wrote a 15-second video of controlling device drift affecting Destiny 2 . Everyone isn’t touching the sticks, yet the game is clearly receiving a good input.
Despite outselling the 3DS family within three years of launch, these Nintendo Switch has been plagued accompanied by drift problems, resulting in class-action legal cases. The company finally apologized for the woman last year, and a French watchdog church recently lodged a formal complaint although European Commission against Nintendo out of defect.
Intel has also been hit with a class-action compared to joystick drift in its Xbox A specific controllers; the $180 Xbox High level Controller was added to the suit last October.
Kotaku reports that PS5 controlled drift is covered by the console’s warranty, and Sony’s PlayStation encouragement page has a dedicated portal to relieve symptoms of PlayStation 5 hardware problems, yet the whole process appears painfully and even, often involving long phone calls paying attention to automated messages. You also have to pay the expense of shipping affected controllers to a Sony repair center, and while the company will have to pay for return postage, there’s never reimbursement for the initial shipping marking.
All the DualSense issues appear to affect only a small number of owners, thankfully. Let’s anticipate it stays that way.