AT&T rushes to install fiber after 90-year-old’s WSJ open letter goes viral

Cutting corners: If you’ve been wondering what might take for AT& T to give high-speed fiber in your neighborhood, just one particular 90-year-old customer found the answer soon: a quarter-page ad in the Wsj. After paying for ad space to submit his open letter in which he / she complained about the provider’s 3Mbps DSL, customer Aaron Epstein found it AT& T technicians were hastening to hook his home as much as 300Mbps fiber.

Epstein had struggled for some time with shoddy Internet photos in his North Hollywood home, in which he was accessing speeds of “up to” 3Mbps, and had previously found out that complaining to AT& W not directly didn’t help. That’s if he decided to take a more direct meet, paying $10, 000 for a quarter-page ad in the WSJ where he written and published an open letter to AT& W not CEO John T. Stankey. Epstein quickly found that the ad would be worth every cent.

News outlets—beginning with Ars Technica— reported on Epstein’s plight, which even got per mention on Stephen Colbert’s Beginning Show. And guess what? Barely 1 week later, Epstein’s home is set up up to AT& T’s fiber product, with unlimited data and resources of 300Mbps.

He told Ars, “the AT& T people I been to tell me that they had to fix extra wiring, and it’s costing regarding thousands and thousands of dollars to put here wiring just for my house because condition neighbors still do not have it, considering that they know still have to go to considerable expense to hook up my neighbors. ”

Epstein also obtained a personal call from AT& T’s CEO himself. Stankey explained the Epstein’s neighbors should be able to access material in the next year, once the remaining structure has been put in place—although the distance, scope, range to which AT& T’s actions provide damage-limitation, rather than actual planned perform well, is unknown.

It’s a nice end towards fun story, even though countless The consumers remain in a similar—or worse—situation. Not too long ago, we told you about the McNamee family group in Mississippi who are stuck thanks to 768kbps DSL. To them, even Epstein’s initial 3Mbps would be a dream come true.

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